How to escalate an issue.

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How to escalate an issue.

After logging an issue with an entity, very often the issue you logged could be ignored or simply forgotten about. SmartCity provides an escalation option for a number of entities. When visiting LogNow click on the escalation icon that best matches your issue

How soon can I escalate an issue?

Please note – Before you can escalate an issue please obtain a reference number from the City or the entity and allow sufficient time for the entity to respond. Turn around times are provided when you initially logged the complaint or issues on LogNow.

LogNow Team is continually assessing issues logged to improve our website.


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