How to log / escalate a complaint with the City of Joburg
Councillors are not a mechanism for bypassing the City’s reporting structures and cannot instruct entities as they perform oversight duties, so please log all issues and escalate if not resolved within the relevant turnaround time.
Service delivery issues must be logged first and if not resolved, use the following format:
Account No / Erf No
Entity / City Reference number
Date logged and
Brief Description of the problem in chronological order
Relevant supporting document/s / Photo/s
If your issue related to an Electricity / Water – kindly take photo of the meter with your most current local newspaper reflected the date showing the meter number and the reading.
Thereafter escalate to the councillor.
MORE ABOUT COUNCILLORS
The councillors you elect form a municipal council. This is the body that makes the by-laws and decisions for local government and oversees the executive and administration.
A municipal council has a number of different responsibilities. These include making the laws and policies, providing financial oversight, planning the budget, and hiring the municipal manager. It is also responsible for ensuring that the municipal administration fulfils its duties to the community.
More about a councillors job