HAS YOUR VEHICLE BEEN DAMAGED BY A POTHOLE?
Municipalities throughout South Africa should undertake to repair potholes timeously. In the event that your vehicle is damaged the municipality where the damage occurred is obliged to pay the cost of vehicle repairs from pothole accidents. Private roads do not fall within the jurisdiction of a municipality.
Damaged from a pothole on a National and Provincial roads will not fall within the ambit of local municipalities.
Its best to consult an attorney for advice especially if you has suffered personal injury
Remember the COJ relies on you to log a pot hote to JRA else the officials can’t schedule a repair.
The thought that it is someone else’s problem is not helpful as we are reliant on each other to turn Joburg into a functioning city.
Be the JRA’s eyes and immediately report a pot hole either by email hotline@jra.org.za or
CLAIMS PROCESS
The claims process involves lengthy paperwork, long waiting periods and subject to certain preconditions.
Johannesburg Roads Agency (JRA) spokesperson Bertha Peters-Scheepers said, “The public may lodge a claim with the JRA’s Legal Department for alleged damages suffered due to road and/or infrastructure (such as manhole or kerb inlet) that the JRA as a municipal-owned entity of the City of Johannesburg is mandated to maintain.”
There are a couple of procedures that have to be followed in order to claim.
In addition to completing the claim form, attach the following documents:
- Police affidavit
- Copy of driver’s license of the claimant (in case of vehicle damage)
- Vehicle registration documents (in case of vehicle damage)
- Copy of ID
- Photos of the damage to the car (in case of vehicle damage)
- Three quotations or invoice/proof of payment
- Letter from insurance company confirming that the claim was not logged to own insurance
- Doctor’s report if there is personal injury
JRA recommends that you either email or fax the documents. Doing both only delays the process.
Peters-Scheepers added, “It is important [for readers to be aware] that the claims process does take time as we work with both our insurance brokers and insurers in the processing of claims.”
Each claim is assessed on its merits and in accordance with our public liability policy which means not all claims will be successfully paid out.
Get started with your claim
Click here to download a copy of a Claims Form.
Submit claims form electronically to: claims@jra.org.za
Details: JRA, hotline@jra.org.za or 086 056 2874.
Related Articles
https://www.jra.org.za/customer-service/vehicle-damage
https://randburgsun.co.za/286970/how-to-claim-for-pothole-damage-to-your-car/
