City Power response time to attend repairs
| Average repair time for logged electricity supply failures to Traffic Signal |
<24 hours |
| Average time taken to repair logged streetlight queries (Motorways and Main Arterials) |
<6 Days |
| Average time taken to repair logged streetlight queries (Secondary Roads and Area lighting) |
<10 Days |
| Repair work on damaged electricity meters | Within 72 hours of logged call |
| Restoration of power supply after forced interruption | 30% within 1.5 hours |
| 60% within 3.5 hours | |
| 90% within 7.5 hours | |
| 98% within 24 hours | |
| 100% within 7 days | |
| Restoration of power supply after planned interruption | Within 8 hours |
| Investigation of illegal connections | Investigation of illegal connections reported for a single property concluded within 24 hours of logged call |
| Investigation of illegal connections reported for multiple properties concluded within 21 days of logged call | |
| Read all meters as per CoJ download file1 and accurately read meters for billing by CoJ | 98% accurate automated meter reading for LPUs2 |
| 95% accurate manual meter reading for domestic | |
| Prepaid meter conversion from Smart Meter | Within 3 days of receipt of complete application and payment |
| Communication of service interruption | Planned: 7 days before interruption |
| Unplanned: Immediately | |
| Response time for walk in queries | All queries acknowledged within 1 hour |
