Ombudsman By-law 2014
Table of Contents
2. The office of the ombudsman
5. Appointment of the ombudsman of the city of johannesburg
6. Functions and powers of the ombudsman
7. Matters not for investigation
10. Resolution/settlement of complaints
11. Complaints finalisation procedure
13. Organisational or internal investigations
14. General principles applicable to investigations
16. Public participation and public awareness
20. Application to municipal entities
